Refund Policy

What happens if a student wants to transfer to a different course date, or wants to cancel and receive a refund?

• For classes that are 1-2 days long, participants can cancel & apply for a full refund or transfer to a different course date at no cost if we are notified in person, by phone or by email a minimum of 72 hours prior to the start of the course

• For classes that are 3 or more days long, participants can cancel & apply for a full refund or transfer to a different course date at no cost if we are notified in person, by phone or by email 10 business days prior to course start date 

What happens if a student does not notify On the Go within the allotted time frame for course cancellation or transfer of date?

• A student is not eligible for a refund and is responsible for the entire fee, but can still transfer to a different course date if it is done before the start of the course. Course transfers can be done one time only.

What happens when a student is late to class?

• Students are required to attend 100% of training. Due to Certification requirements, participants who are late may be ineligible to join the class due to the amount of time and content missed. This decision is made at the discretion of the office staff and/or instructor.

• Late participants are ineligible for a refund and liable for the entire fee.

What happens if a student does not show up on the course date (No-Show)? 

• Students are a No-show if they register into a spot on a training date and do not notify On the Go or if they do not attend the course. No-shows are not eligible for a refund, and are liable for the entire fee. Course transfers are not permitted for no-shows.

What happens if a student is sick and cannot attend a course?

• If a student cannot attend a course due to illness, a doctor’s note may be required in order to permit a transfer of course date.  On the Go must be notified before the start of the course in order for their registration to be transfered.

What happens if On the Go cancels a course? 

• On the Go reserves the right to cancel a course due to low enrollment or an unforeseen instructor emergency. A minimum number of students is required to run a course and we may have to cancel a class due to low enrollment. If this happens, participants will be offered the opportunity to reschedule to a different course date at no charge, or receive a full refund.